Refund Policy

1. Eligibility for Refunds

You may be eligible for a refund if ALL of the following conditions are met:

• Your request is made within 24 hours of the original purchase
• You have consumed less than 10% of your purchased bandwidth
• Your account is in good standing (no Terms of Service violations)
• This is your first refund request

2. How to Request a Refund

To request a refund:

1. Email us at [email protected]
2. Include your registered email address
3. Provide your order/transaction ID
4. Briefly explain the reason for your refund request

3. Refund Processing

Once approved:

• Refunds are processed within 3-5 business days
• Refunds will be issued to the original payment method
• Cryptocurrency refunds are calculated at the current exchange rate
• You will receive email confirmation once the refund is processed

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• More than 24 hours have passed since purchase
• More than 10% of bandwidth has been consumed
• Account was terminated for Terms of Service violations
• The service was used for illegal activities
• Multiple refund requests from the same user
• Fraudulent purchases or chargebacks

5. Partial Refunds

In exceptional circumstances, we may offer partial refunds or account credits at our sole discretion. This may apply to cases such as extended service outages or other situations where the service did not meet reasonable expectations.

6. Account Credits

As an alternative to refunds, we may offer account credits that can be applied to future purchases. Account credits do not expire and can be used for any of our services.

7. Disputes

If you believe your refund request was unfairly denied, please contact us with additional information. We review all disputes on a case-by-case basis. Filing a chargeback without first contacting us may result in permanent account suspension.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your purchase applies to that transaction.

9. Contact

For refund requests or questions about this policy:
[email protected]